Refund policy

1. What is your return policy? 

07-days replacement period: We at Get Sorted offer a 07-day return policy for users whose purchase has not met their expectations.

We ensure to promote a respectful and interactive environment during returns or exchange. Inappropriate or abusive behavior towards our team may lead to order cancellations or other consequences. 

For manufacturing or transport related defects within 7 days of receipt, we offer a 07-day replacement guarantee. Ensure you share photographs, videos of defects/ damages of the product and mail them to us on hello@getsorted.co.in or send a WhatsApp to our customer support team on +91 9723235174.

Please note, returned products without name tags or bills will not be accepted, products filed for return after 07-day return period will not be accepted. 

2. What products are not eligible for refund?

Products mentioned below are not eligible for return, unless received damaged which can be filed for return within 07 days from the date of acceptance of delivery.

Art Works: Our artists make custom made art works for you, hence art cannot be returned, certain colors or brush strokes as seen in the product image can vary from the product received.

Wooden Works: Our craftsmen make the product specially and specifically for you. Unless the product received during handover is damaged, we will not be able to accept the product back to us.

3. How to request a return?

If you receive an incorrect or damaged product, follow these simple steps:

• Contact us via email @hello@getsorted.co.in or WhatsApp us at +91 9723235174.
• Share your order number along with clear photos of the incorrect or damaged product.
• Explain the issue briefly so our team can understand your concern.
• Wait for confirmation from our team, who will review your request and guide you through the return process.

4. Replacement Policy

Our products go through rigorous quality checks during production and packaging process, we ensure there is no damage or nuance for our customers to find faults. However, in any rare case the product is found to be damaged, you can file for refund or replacement within 48hours of receiving the product. 

5. How to request a replacement?

Replacement of orders can take place when you have received a product/ art work that is delivered wrong or does not resemble to the actual image as shown during purchase.

Replacements are subject to availability of stock, we will ensure and notify you via email or text message regarding receiving of replaced product. If the time duration taken for replacement does not match with your timelines, you can opt for a full refund and you would receive the amount in 24-48 hours from the date and time of filing for refund.